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If
you have any questions please feel free to contact
us, or call us at 877-439-4678.
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Q: What type of databases do you support? |
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A: We currently support MySQL,
a very popular and powerful database package. |
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Q: What is a subdomain? |
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A: A subdomain is a domain that
is part of a larger domain, often used by different
functions or departments of a company or organization
(e.g., http://sales.yourcompany.com). All our hosting
packages come with complimentary subdomains if you
request them. |
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Q: How many domain names can I set up
with this service? |
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A: A hosting account typically
comes with one domain, though it is easy and inexpensive
to add additional domain names. If you have multiple
domains that need to be directed to the same site,
you may want to take a look at our EZ Forwarding
service. |
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Q: Can I use (MS FrontPage, Dreamweaver,
MS Publish) to create my pages? |
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A: You can use any web editing
software to design your site, as long as it is able
to save the pages in standard ‘HTML’
format. FrontPage, Dreamweaver, and MS Publish all
publish HTML and work just fine with EZ Publishing
hosting packages. |
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Q: Do you offer counters or web statistics
programs? |
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A: All of our hosting packages
include a web counter that keeps track of the number
of visitors to your Website. We also provide you
with the Wusage 7.0 web statistics program, which
keeps track of daily, weekly and monthly Website
activity. |
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Q: How can I determine how much space
my site will take up? |
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A: There are many factors, including
number of images, database size, and email habits,
that can determine how much space you need. Generally,
you can multiply the number of pages your Website
has by 2 MB to get an idea of how much space you
will need. You may want to add more if you use a
lot of images, or if your Website uses a large database.
Our hosting packages come with generous diskspace
so space is rarely a problem, and we can always
add more if you need it. |
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Q: What software comes with a Web hosting
account? |
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A: Apache Web Server
PHP
MySQL
phpMyAdmin
Perl
Python
Java
Tomcat
Apache Struts
Sun Chili!Soft ASP Server
Wget
Sendmail Imap
Pop3d
Wu-FTPD
Let us know if you have some comments or suggestions
regarding this list.
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Q: Can I install a third party software
on my account? |
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A: You can install third party
software on your hosting account. Please consult
the software's technical requirements to make sure
it can run on a Linux server. |
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Q: How quickly will this account be set
up? |
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A: Our web hosting services are
generally setup in 15-45 minutes. |
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Q: What kind of support do you provide? |
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A: We offer 24-hour technical
support via our online trouble ticket system, as
well as telephone and chat support during our office
hours (8am-5pm, PST, M-F). We have a friendly and
responsive customer support staff. |
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Q: Can you help me transfer my site from
my current hosting company? |
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A: Our FTP Transfer Utility feature,
conveniently located in the user control panel,
can easily transfer your website files over from
your previous host. Our support staff can assist
and troubleshoot during these transfers, ensuring
that the transition goes as smoothly as possible. |
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Q: Do you offer shopping carts? |
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A: Yes. Please see our EZ
Commerce packages for more information on setting
up a shopping cart. |
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Q: Do you support JSP or ASP? |
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A: Yes. Please see our Developer
packages for more information on JSP and ASP
support. |
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Q: How much space comes with the email
addresses? |
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A: Disk space for email storage
is factored into your overall quota. There are no
specified limits for individual email addresses. |
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Q: What is an email forwarding account? |
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A: An email forwarding account
is an email alias at your domain (e.g., info@yourdomain.com)
that redirects to another email address. Email forwarding
accounts can easily be created and managed from
the user control panel. You can have as many aliases
or forwards you want for free. |
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Q: What is the email attachment size limit? |
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A: Email attachments should be
no larger than 10 MB. |
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Q: Do the email accounts come with a vacation/autoresponder
message? |
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A: All email addresses come with
the ability to set up a vacation message / autoresponder
that can easily be managed from the user control
panel. This is a free service. |
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Q: What is the Stream Send email marketing
solution? |
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A: Stream Send is a permission-based email marketing solution that enables you to manage customer relationships by sending out attractive email announcements, newsletters, and promotions. Learn
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